Very happy with my appointments today, treatments seemed fine and staff were very pleasant. the future plans for the surgery are very exciting and will improve the patients experience.
I’ve attended this surgery for well over twenty years, I’ve never missed an appointment although you have cancelled my appointments twice since the new management took over. I understand that some patients do not attend their appointments and I think it is correct to penalise them by insisting on a 50% deposit, or even full payment in advance. However treating all your your good clients similarly is just not equitable and the lack of trust could result in loss of many loyal patients.
Regarding the deposits paid are they accounted for separately in your accounts, so that they can easily be refunded if a client cancels their appointment with appropriate notice, moves from the area, dies or is in some other way unable to attend your surgery?
I have paid the required deposits for my next appointments but I urge you to reconsider this policy please.
Mike Allen